Refund Policy

This Refund Policy applies to all subscription purchases made on the LookSorted mobile application ("App"), operated by Naari Living Technologies LLP ("Company", "we", "our", or "us"), a Limited Liability Partnership registered at Flat No. 606, Block B, Vimal Shyam Vihar, Pundag, Ranchi, Jharkhand – 834004, India.

LookSorted operates a strict no-refund policy. All subscription fees paid to us are non-refundable, except in the sole circumstance described in Section 3 of this Policy (Billing Errors). By completing a subscription purchase, you expressly acknowledge and agree to this Policy.

We encourage all users to explore the free tier of LookSorted before subscribing to a paid plan to ensure the App meets your requirements prior to purchase.

LookSorted currently offers the following paid subscription plans:

• Monthly Plan: billed on a recurring monthly basis;
• Annual Plan: billed on a recurring annual basis, typically offered at a discounted rate.

Subscription pricing is displayed clearly within the App at the point of purchase. By proceeding with payment, you confirm that you have read and understood the plan details, pricing, and the terms of this no-refund policy.

There is no free trial period. Access to Premium features begins immediately upon successful payment.

Notwithstanding our strict no-refund policy, we will investigate and, if confirmed, correct the following billing errors:

3.1 Duplicate Charge

If a technical error results in your payment method being charged more than once for the same subscription period, we will refund the duplicate amount. To report a duplicate charge, you must:

• Contact us within 30 (thirty) calendar days of the duplicate transaction date;
• Provide your registered full name, email address, and phone number, along with the transaction ID(s) and a bank or payment statement showing the duplicate charges.

Upon verification, the duplicate amount will be reversed to your original payment method. This is a correction of an erroneous charge, not a discretionary refund.

3.2 Charge After Confirmed Cancellation

If your account is charged after you have successfully cancelled your subscription and hold proof of cancellation prior to the billing date, we will refund the erroneously charged amount. To raise this, you must:

• Contact us within 30 (thirty) calendar days of the erroneous charge;
• Provide your cancellation confirmation (email, screenshot, or in-app confirmation) and the transaction ID of the erroneous charge.

No other circumstance — including change of mind, non-usage of the App, or dissatisfaction with features — qualifies as a billing error or entitles you to a refund.

Refunds will not be granted under any of the following circumstances, without exception:

• You changed your mind about the subscription after purchase;
• You did not use the App or access any Premium features during the subscription period;
• You were unaware of the subscription charge or renewal (all pricing and renewal terms are displayed clearly at point of purchase and in your account settings);
• You purchased a Monthly or Annual Plan and wish to switch or downgrade;
• You forgot to cancel before the auto-renewal date;
• You are dissatisfied with any outfit recommendation, styling suggestion, or content provided within the App;
• Your account was suspended or terminated due to a violation of our Terms & Conditions;
• Partial refunds for unused portions of a subscription period will not be granted under any circumstances.

If you subscribed to LookSorted through the Google Play Store or Apple App Store, your purchase and any refund requests are governed entirely by the respective platform's billing policies. We have no ability to process refunds for app store purchases.

Please contact the relevant platform directly:

• Google Play Store: visit support.google.com/googleplay to report a billing issue;
• Apple App Store: visit reportaproblem.apple.com to request a refund from Apple.

We strongly recommend reviewing the platform's refund policy before subscribing through these channels.

To report a billing error under Section 3, please contact our Grievance Officer with all of the following:

• Your registered full name, email address, and phone number (all mandatory for identity verification);
• Transaction ID(s) from your payment receipt or bank statement;
• Date(s) of the transaction(s) in question;
• Clear description of the billing error;
• Supporting documentation (payment receipts, bank statement, cancellation confirmation).

Grievance Officer: Ambalika Smiti

Email: grievance.naarisutra@gmail.com

Incomplete submissions will not be processed. We will acknowledge your request within 48 hours and provide a decision within 7 business days of receiving complete information.

Where a billing error is confirmed under Section 3, we will process the correction as follows:

• Acknowledgement of your report within 48 (forty-eight) hours;
• Decision within 7 (seven) business days of receiving complete documentation;
• If confirmed, the amount will be reversed to your original payment method (UPI, debit/credit card, or net banking) within 5 to 10 business days from the date of confirmation, subject to your bank or payment provider's processing timeline.

Corrections will only be credited to the original payment method used at the time of purchase. We cannot redirect payments to a different account or payment instrument.

Subscriptions are billed as a recurring payment via UPI Autopay (e.g., Google Pay, PhonePe) or a card-based e-mandate/standing instruction, depending on the payment method you chose at checkout. Cancellation must currently be initiated from your payment method's own interface, not from within the App:

• UPI Autopay (Google Pay, PhonePe, or similar): open your UPI app, go to Autopay / Mandates, find the entry listed as "NAARI LIVING TECHNOLOGIES LLP" (our registered business name — this is how it will appear, not as "LookSorted"), and cancel it there;
• Credit or debit card: open your card issuer's app or net banking portal, go to Standing Instructions / e-Mandates / Manage Subscriptions, find the entry listed as "NAARI LIVING TECHNOLOGIES LLP", and cancel it there.

Cancellation takes effect at the end of the current billing cycle, after which your access to Premium features will cease. To avoid being charged for a renewal, cancel through your payment method at least 24 hours before the next renewal date.

If you cancel through your payment method and are still charged, contact us immediately at grievance.naarisutra@gmail.com with your transaction ID so we can investigate as a billing error under Section 3.

Cancellation does not entitle you to any refund for the remaining days of your current billing period.

For any invoice-related queries or discrepancies, please email us at grievance.naarisutra@gmail.com within 7 (seven) days of the payment date. Requests received after this period may not be actioned.

If you have a concern regarding a charge, please contact LookSorted support before initiating a chargeback or payment reversal with your bank or payment provider. Raising a dispute through the App or via email gives us the opportunity to investigate and resolve the issue promptly.

• Unjustified chargebacks, or chargebacks raised without first contacting LookSorted support, may result in temporary or permanent suspension of your account;
• Repeated or fraudulent chargebacks will be treated as a violation of our Terms & Conditions and may be referred to the relevant authorities.

All subscription charges on LookSorted are inclusive of applicable Goods and Services Tax (GST) and any other statutory levies, unless expressly stated otherwise at the point of purchase.

All payments processed through the App are subject to Indian laws and regulations, including but not limited to guidelines issued by the Reserve Bank of India (RBI) and the National Payments Corporation of India (NPCI). By making a payment, you confirm that you are compliant with all applicable laws governing electronic payments in India.

This Refund Policy is governed by and shall be construed in accordance with the laws of India. Any disputes, claims, or legal matters arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts in Ranchi, Jharkhand.

Naari Living Technologies LLP reserves the right to provide the final interpretation of any clause in this Policy, in so far as such interpretation is consistent with applicable Indian law.

Nothing in this clause limits your statutory rights as a consumer under the Consumer Protection Act, 2019 to approach the appropriate Consumer Disputes Redressal Commission.

This Refund Policy does not limit or exclude any statutory rights you hold as a consumer under the Consumer Protection Act, 2019 or any other applicable Indian law. If you believe you have been subject to an unfair trade practice or deficiency in service, you may:

• Contact the National Consumer Helpline at 1800-11-4000 (toll-free) or at consumerhelpline.gov.in;
• Approach the appropriate Consumer Disputes Redressal Commission at the district, state, or national level;
• File a complaint with the relevant regulatory authority.

We recommend contacting our Grievance Officer first so we may attempt resolution before any formal proceedings.

We reserve the right to update this Refund Policy at any time. Material changes will be communicated via an in-app notification or by posting the revised Policy with an updated "Last Updated" date. Continued use of the App after the effective date of any change constitutes your acceptance of the revised Policy.

For all payment-related issues, billing errors, invoice queries, or grievances related to this Refund Policy, please reach out to our designated Grievance Officer:

Name: Ambalika Smiti

Designation: Grievance Officer, Naari Living Technologies LLP

Email: grievance.naarisutra@gmail.com

Phone: +91-63601-30311

Naari Living Technologies LLP

Flat No. 606, Block B, Vimal Shyam Vihar, Pundag, Ranchi, Jharkhand – 834004, India

Grievances will be acknowledged within 48 hours and resolved within 30 days of receipt, in accordance with the Information Technology Act, 2000 and applicable Indian law.