Data Deletion Policy

Naari Living Technologies LLP ("Company", "we", "our", or "us") is committed to your right to erasure of personal data. This Data Deletion Policy explains how you can request deletion of your personal data from the LookSorted mobile application ("App") and the obligations we hold in processing such requests.

This Policy is framed in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Under these laws, you (as a Data Principal) have the right to request erasure of your personal data that we hold, subject to the exceptions set out in this Policy.

When you use LookSorted, we collect and store the following categories of personal data:

• Identity data: name, email address, mobile phone number;
• Wardrobe & style data: wardrobe photographs, style preferences, size/fit preferences, occasion details, complexion/colour analysis data, and any custom outfit collections you create;
• Location data: approximate device location (if permission granted);
• Usage data: in-app interactions, pages viewed, feature usage via Google Analytics / Firebase;
• Payment data: subscription plan and transaction identifiers (full card/banking details are not stored by us);
• Device data: device type, operating system, app version, push notification tokens;
• Communications: feedback, support tickets, or messages you have sent to us.

Under the Digital Personal Data Protection Act, 2023, you have the right to request erasure of your personal data. To exercise this right, you must submit a formal data deletion request to our Grievance Officer (see Section 6). LookSorted does not currently offer an in-app account deletion feature; all deletion requests must be submitted via email as described in Section 5.

Upon receipt and verification of a valid deletion request, we will erase all personal data we hold about you, subject to the retention exceptions described in Section 4.

Even after a deletion request, certain data must be retained for the periods specified below to comply with Indian legal and regulatory obligations. This data is retained in a secure, restricted-access environment and is not used for any other purpose.

4.1 Financial and Payment Records

Transaction identifiers, subscription records, and payment logs must be retained for 7 (seven) years from the date of the transaction, as required under the Income Tax Act, 1961 and applicable financial regulations.

4.2 Legal Compliance and Dispute Resolution

Data that is required for the investigation of ongoing legal proceedings, government requests, regulatory compliance, or the resolution of disputes will be retained until the matter is fully resolved, after which it will be securely deleted.

4.3 Fraud Prevention and Security

Certain minimal data (e.g., account identifiers) may be retained for up to 3 (three) years after account deletion to prevent fraudulent re-registration or account abuse, as permitted under the DPDPA.

4.4 Aggregated and Anonymised Data

We may retain anonymised, non-identifiable statistical or analytical data derived from your usage indefinitely, as it can no longer be linked to you as an individual and does not constitute personal data under the DPDPA.

To request deletion of your account and personal data, please submit a request to our Grievance Officer (see Section 6) with the following information:

• Your registered full name, email address, and phone number (all mandatory for identity verification);
• A clear statement requesting deletion of all personal data associated with your account;
• Any additional verification information we may require to confirm your identity.

We will process your request within 30 (thirty) days of identity verification.

Once your data deletion is processed:

• Your account and profile will be permanently removed from our systems;
• Your wardrobe photographs, outfit collections, style preferences, and all App-generated content associated with your account will be deleted;
• Your identity and contact data will be erased from our active databases;
• You will no longer receive push notifications, marketing emails, or App-related communications;
• Any active subscription will be cancelled with immediate effect — no refund will be issued for any remaining subscription period (as per our Refund Policy);
• Data shared with third-party processors (Google Analytics, Firebase, payment gateways) will be subject to their own data retention and deletion policies. We will notify them of your deletion request where we have the ability to do so.

Once deletion is complete, recovery of your data or account will not be possible. If you wish to use LookSorted again in the future, you will need to create a new account.

Your personal data may have been processed by or shared with the following third-party processors in connection with your use of the App:

• Google LLC (Firebase, Google Analytics) — for analytics and authentication;
• Razorpay / PayU / Stripe — for payment processing;
• OneSignal / Firebase Cloud Messaging — for push notifications;
• Myntra / Ajio — for affiliate shopping referrals, where you have chosen to shop through the App.

Upon processing your deletion request, we will communicate your erasure request to these third parties where technically and contractually possible. However, please note that each third party is governed by their own data retention policies and privacy practices. We recommend reviewing their policies and submitting a direct deletion request to them if required.

To submit a formal data deletion request, please contact our Grievance Officer:

Name: Ambalika Smiti

Designation: Grievance Officer

Email: grievance.naarisutra@gmail.com

Organisation: Naari Living Technologies LLP, Flat No. 606, Block B, Vimal Shyam Vihar, Pundag, Ranchi, Jharkhand – 834004, India

We will acknowledge your request within 48 hours and complete processing within 30 days. If we require additional information to verify your identity, the 30-day clock will begin once verification is complete.

You may withdraw a data deletion request at any time before permanent deletion has been executed. To withdraw, contact our Grievance Officer immediately. Once permanent deletion has been completed, recovery is not possible.

If you believe your data deletion request has not been handled correctly, you may:

• Escalate to our Grievance Officer at grievance.naarisutra@gmail.com;
• Approach the Data Protection Board of India (once formally established under the DPDPA) to file a complaint;
• Contact the National Consumer Helpline at 1800-11-4000 or file a complaint at consumerhelpline.gov.in.

We may update this Data Deletion Policy as our practices or applicable law evolves. Material changes will be communicated via an in-app notification with a revised "Last Updated" date. Continued use of the App after the effective date constitutes your acceptance of the updated Policy.

For all data deletion queries, please contact:

Naari Living Technologies LLP

Flat No. 606, Block B, Vimal Shyam Vihar, Pundag, Ranchi, Jharkhand – 834004, India

grievance.naarisutra@gmail.com